QJworker Shop Return Policy

At QJworker Shop, we aim to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your order, our return policy provides a clear guide on how to return items.

Eligibility for Returns

  1. Return Window:
    • Items can be returned within 30 days from the date of delivery.
    • To be eligible for a return, items must be unused, in the same condition you received them, and in the original packaging.
  2. Non-Returnable Items:
    • Certain items are not eligible for return, including perishable goods, personalized items, and digital products.
    • Sale items are final and cannot be returned.
  3. Defective or Damaged Items:
    • If you receive a defective or damaged item, please contact our customer service team immediately for assistance.

How to Initiate a Return

  1. Contact Customer Support:
  2. Receive Return Authorization:
    • Our support team will review your request and provide a return authorization and instructions on how to return the item.
    • Please do not send items back without prior authorization.

Return Process

  1. Prepare Your Package:
    • Include a copy of the purchase receipt and the return authorization in the package.
    • Securely package the item to prevent damage during transit.
  2. Shipping:
    • Ship the item using a trackable shipping service. You will be responsible for paying your own shipping costs for returning the item unless it was received damaged or defective.
    • Shipping costs are non-refundable.
  3. Refund Process:
    • Once your return is received and inspected, we will send you an email notification about the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.

Exchanges

  • If you need to exchange an item for a different size or color, follow the return process and place a new order for the desired item.
  • Contact our support team to ensure a smooth exchange process.

Cancellations

  • Orders can be canceled before they are shipped. If you wish to cancel an order, contact our support team as soon as possible.
  • If the order has already been shipped, you will need to follow the return process once the item is delivered.

Additional Information

  • Return Status: Track the status of your return via your QJworker Shop account.
  • Customer Satisfaction: Your satisfaction is our priority. If you have any issues with your return, please contact us for further assistance.

Thank you for shopping with QJworker Shop. We value your business and are committed to providing you with the best service possible.